Privacy Policy
Last Updated: November 20, 2025
1. Introduction
Welcome to Altamor Customer App. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our mobile application.
2. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, and account credentials
- Financial Information: Account balance, transaction history, and payment details
- Usage Data: App usage patterns, features accessed, and interaction data
- Device Information: Device type, operating system, and unique device identifiers
3. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Process your transactions and manage your account
- Send you important updates and notifications
- Improve our app and develop new features
- Ensure security and prevent fraud
- Comply with legal obligations
4. Data Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption for sensitive data transmission
- Secure storage using Flutter Secure Storage
- Regular security audits and updates
- Access controls and authentication mechanisms
- Secure backend infrastructure with SSL/TLS protocols
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- To protect our rights, privacy, safety, or property
- With trusted service providers who assist in operating our app (under strict confidentiality agreements)
6. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Export your data in a portable format
- Withdraw consent at any time
7. Data Retention
We retain your personal data only as long as necessary to provide our services and comply with legal obligations. When data is no longer needed, it is securely deleted or anonymized.
8. Children's Privacy
Our app is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any significant changes through the app or via email. Your continued use of the app after changes constitutes acceptance of the updated policy.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.
11. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your device settings.
12. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
- Email: info@altamorexchange.com
- Address: Erbil, Kirkuk Main Street, Rona Tower
- Phone: +964-750-548-7000